Overview
Thinking about the challenges and risks
Anger on a continuum and conflict in context
The role of trauma in relation to behaviour
Reflection on self in the face of behaviours that challenge
Staff confidence in managing aggression, distress and violence
The role of communication in de-escalation
Client and staff safety
The law related to self defence
Participants will
Identify those behaviours that ‘push our buttons’
Identify strategies for self-control in the face of aggressive and/or distressed behaviour
Identify why people become angry or defensive, and recognise the early warning signs
Discuss how trauma impacts and influences behaviour
Describe a range of assertive techniques in order to help people regain control
Discuss the importance of debriefing following challenging situations
Understand organisational and legislative policy in relation to safe practice
Practice and demonstrate effective breakaway techniques
