Advancing the skills of case management in the community

The course includes the one day workshop and a personal workbook that will be handed in for feedback at a later stage. A Certificate of Attendance for professional development recognition will be provided.


  • Exploring Case Management

  • Safe and effective relationships

  • Self-reflection and awareness

  • Boundaries

  • Culturally safe support

Participants will

  • Identify what happens during the stages of the relationship between client and case manager/support worker

  • Identify what impressions you want clients to walk away with after your first meeting

  • Demonstrate what it means to have a neutral stance with clients instead of giving advice

  • Identify key elements that ensure you will be culturally safe with your clients