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De-escalation – effective and safe communication for Customer Care settings

September 8, 2020

$100

This is an interactive scenario-based workshop which focuses firstly on understanding ourselves and those challenging behaviours from others that push our buttons. It then moves onto explore effective ways of managing difficult and/or risky situations and provides participants with necessary verbal skills to de-escalate customers who present angry or challenging behaviour.

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Details

Date:
September 8, 2020
Cost:
$100